This Privacy Policy explains what personal information meryph collects from players in the Philippines, how it is used, and how it is kept secure. Your privacy matters to us, and we want you to feel confident about how your data is handled every time you access the platform.
A plain-language summary of the most important privacy commitments on the meryph platform. The full details are in the policy document below.
meryph collects personal data that is necessary for account operation, identity verification, transaction processing, and platform security. We do not collect data beyond what is required to provide you with a functioning and secure gaming account.
All data transmitted between your device and meryph is encrypted using SSL/TLS. This applies whether you are accessing the platform on mobile data in Manila or on Wi-Fi in Cebu. Sensitive data such as identification documents submitted for KYC is stored with additional access controls.
meryph does not sell, rent, or trade your personal information to third parties for their own marketing or commercial use. Your data is used to operate your account and support the platform — not as a product to be shared with advertisers or data brokers.
Documents submitted for KYC identity verification — such as your Philippine government-issued ID — are used solely to confirm your identity and protect your account. They are not shared with third parties outside of legally required verification processes.
Under applicable Philippine data protection requirements, you have the right to access the personal data meryph holds about you, request corrections, and in certain circumstances request its deletion. These rights can be exercised by contacting meryph support directly.
meryph operates with Philippine players as its primary user base. Data handling practices are aligned with applicable Philippine data privacy regulations. Your personal information is treated with the same standard of care regardless of which device or location in the Philippines you access the platform from.
By registering an account on meryph, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your personal data as described here. If you do not agree, you should not create an account or use the platform.
meryph operates an online gaming platform for players in the Philippines, offering sports betting, live casino, slots, and eBingo. In the course of providing these services, meryph collects and processes certain personal information about its registered users.
This Privacy Policy describes what data we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you have in relation to your own data. We have written this document in plain language so it is easy to understand — not just for legal compliance, but because we think you deserve a clear explanation of how your information is handled.
This policy applies to all personal data collected through the meryph website, mobile browser access, and account management processes.
meryph collects personal data in the following categories:
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Details | Full name, date of birth, email address, mobile number | Account creation and identity confirmation |
| Identity Documents | Government-issued Philippine ID, selfie photo | KYC verification before withdrawals |
| Financial Data | Deposit and withdrawal records, PHP transaction history | Payment processing and account balance management |
| Gaming Activity | Bet history, game sessions, wagering amounts | Account records, responsible gaming monitoring |
| Device and Access Data | IP address, browser type, device identifier, access timestamps | Security monitoring and fraud prevention |
| Communication Records | Support messages, account notifications | Customer service and account management |
We collect this data directly from you during registration and account use, and automatically from your device when you access the platform.
meryph uses the personal data it collects for the following purposes:
meryph does not use your personal data for profiling for third-party advertising purposes, and does not sell or rent your data to external parties for their commercial use.
Before processing a withdrawal from your meryph account, we are required to verify your identity. This is a standard practice in the online gaming industry and is in place to protect both players and the platform from fraudulent activity and to ensure that withdrawals are directed only to accounts in the verified player's own name.
KYC verification requires you to submit:
Documents submitted for KYC are stored securely and accessed only by authorised meryph personnel involved in the verification process. They are retained for as long as your account is active and for a period thereafter as required by applicable regulations. KYC documents are not shared with third parties except where required by law or for the purpose of completing the verification itself through an authorised verification service.
meryph does not sell your personal data to third parties. In the normal course of operating the platform, we work with the following categories of service providers who may process data on our behalf:
Any third party that processes data on behalf of meryph is required to handle it in accordance with applicable data privacy standards and only for the specific purpose for which it was shared. meryph remains responsible for how your data is handled by these partners.
meryph may also disclose personal data where required to do so by applicable Philippine law, court order, or regulatory authority. In such cases, we will comply with lawful requirements and, where legally permitted, notify you of any such disclosure.
meryph applies technical and operational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
While meryph takes reasonable steps to protect your data, no internet-based service can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable OTP verification, and do not share your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact meryph support immediately.
meryph retains your personal data for as long as your account is active and for a period thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period varies depending on the type of data:
When personal data is no longer required for its original purpose and no legal obligation requires its continued retention, meryph will delete or anonymise it.
meryph uses cookies and similar browser-based technologies to support the operation of the platform. These include:
meryph does not use third-party advertising or tracking cookies. Your browser settings allow you to manage or disable cookies, though disabling certain cookies may affect how the meryph platform functions — particularly session management and login persistence.
As a player based in the Philippines, you have rights in relation to your personal data under applicable Philippine data privacy law. meryph supports and respects these rights:
You can request a summary of the personal data meryph holds about you. We will respond to verified access requests within a reasonable timeframe.
If any of your personal data on file is inaccurate or outdated, you can request that it be corrected through your account settings or by contacting support.
In certain circumstances, you may request the deletion of your personal data. Deletion requests are subject to any legal or regulatory retention obligations that may apply.
You have the right to object to certain uses of your personal data. Where your objection is valid and no overriding legal basis applies, meryph will stop the processing you have objected to.
To exercise any of these rights, contact meryph support at [email protected]. We may need to verify your identity before processing a data rights request. We aim to respond to all requests within a reasonable period and will inform you if additional time is needed.
meryph is strictly for players aged 21 and above. The platform does not knowingly collect personal data from individuals under the age of 21. If meryph becomes aware that personal data has been collected from a minor, that account will be closed and the data deleted in accordance with applicable requirements.
If you believe a minor has registered on meryph, please contact support at [email protected] so the matter can be investigated and addressed promptly.
meryph may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data handling practices. When material changes are made, registered players will be notified through the platform or via their registered contact details where reasonably practicable.
The current version of this policy is always available on this page. We recommend reviewing it periodically, particularly when you make significant account changes or conduct large transactions. Continued use of meryph following notification of an updated policy constitutes acceptance of the revised terms.
If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled on meryph, you can reach us at:
Email: [email protected]
Platform: Through the support section of your meryph account
We will acknowledge your enquiry and aim to provide a substantive response within a reasonable timeframe. For account-specific requests such as data access or deletion, we will need to verify your identity before proceeding.
This Privacy Policy should be read alongside the meryph Terms & Conditions and Responsible Gaming page, which together govern your use of the platform.